Refund policy

RETURN & REFUND POLICY

Last updated: August 31, 2026

At Maison Manifeste, we take great care in designing and offering products intended to provide a thoughtful and premium experience.

We understand that sometimes a purchase may not work out as expected. This Return & Refund Policy explains the conditions applicable to returns, refunds, damaged or incorrect items, cancellations, and digital products purchased directly from maisonmanifeste.com.

Please contact us at support@maisonmanifeste.com before sending any product back. Returns sent without prior authorization may not be accepted.

────────────────────────

1. PHYSICAL PRODUCTS — 14-DAY RETURN POLICY

────────────────────────

You may request a return of an eligible physical product within 14 calendar days of delivery.

For change-of-mind returns, the product must remain unopened, unused, and in its original sealed product packaging.

To be eligible for a return:

• The original product packaging must not have been opened or unsealed.

• Any protective seals, wrapping, or security stickers must remain intact.

• The product must be unused and in its original condition.

• All original components, accessories, inserts, and materials must be included.

Maison Manifeste notebook sets are sold as complete sets. All components originally included with the set must therefore be returned together.

If the original product packaging has been opened or its seal has been broken, the product is not eligible for a change-of-mind return.

This restriction does not apply to products that arrive damaged, defective, or incorrect. These situations are handled separately under Section 4 below.

────────────────────────

2. RETURN PROCESS

────────────────────────

All returns must be authorized by Maison Manifeste before shipment.

To request a return, contact us at:

support@maisonmanifeste.com

Please include your order number and the reason for your return.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return destination for your order.

Because our physical orders may be processed through third-party fulfillment facilities, the return address may vary depending on the order.

For this reason, do not send a return to any Maison Manifeste business, registration, or contact address unless we specifically instruct you to do so.

Returns sent to an incorrect address, without prior authorization, or without the required return documentation may be delayed, rejected, or unable to be processed.

────────────────────────

3. RETURN SHIPPING COSTS

────────────────────────

For an approved change-of-mind return, the customer is responsible for the cost of return shipping.

Original shipping charges are non-refundable for change-of-mind returns.

We strongly recommend using a trackable shipping service and retaining proof of shipment until your return has been processed.

If the return is required because you received a damaged, defective, or incorrect product, Maison Manifeste will provide appropriate instructions and, where a return is required, cover reasonable return shipping costs or provide another appropriate solution.

────────────────────────

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

────────────────────────

Please inspect your order upon delivery.

If your order arrives damaged or defective, or if you receive an incorrect product, please contact us as soon as reasonably possible at:

support@maisonmanifeste.com

To help us review your request, we may ask you to provide:

• Your order number

• A brief description of the issue

• Clear photographs of the affected product

• Photographs of the shipping packaging where relevant

• Photographs showing any damage, defect, or incorrect item received

Please keep the product, its components, and its packaging until we have reviewed your request.

Once the issue has been reviewed, we will provide an appropriate solution. Depending on the circumstances and product availability, this may include a replacement or refund.

If we require a damaged, defective, or incorrect product to be returned, you will not be responsible for reasonable return shipping costs.

────────────────────────

5. NON-RETURNABLE PHYSICAL PRODUCTS

────────────────────────

Except in cases involving damaged, defective, or incorrect products, the following physical products are not eligible for a change-of-mind return:

• Products whose original product packaging has been opened or unsealed

• Products with broken or removed protective seals, wrapping, or security stickers

• Products that have been used, written in, altered, or damaged after delivery

• Products with missing components, accessories, inserts, or materials

• Products that are not returned in their original condition

• Products returned without prior authorization or contrary to the return instructions provided by Maison Manifeste

These restrictions do not limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

────────────────────────

6. DIGITAL PRODUCTS

────────────────────────

Digital products are delivered electronically and are subject to different return and refund conditions from physical products.

You may request cancellation and a refund for a digital product within 24 hours of purchase, provided that the digital content has not been accessed or downloaded.

If you wish to request cancellation, please do not access or download the digital content and contact us at:

support@maisonmanifeste.com

Once a digital product has been accessed or downloaded, it is generally not eligible for a change-of-mind refund due to the nature of digital content.

Where technically available, we may use download or access records to determine whether digital content has been accessed.

If you experience a technical issue accessing your digital product, receive an incorrect file, or believe the digital content is defective, please contact us so that we can investigate and provide an appropriate solution.

Nothing in this section excludes any rights that cannot legally be excluded under applicable consumer protection law.

────────────────────────

7. REFUNDS

────────────────────────

Once an eligible physical return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the applicable refund will be issued to your original payment method.

Maison Manifeste aims to process approved refunds within 10 business days following approval.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at:

support@maisonmanifeste.com

────────────────────────

8. ORIGINAL SHIPPING CHARGES

────────────────────────

Original shipping charges are non-refundable for voluntary or change-of-mind returns.

If a refund is issued because an item was confirmed to have arrived damaged or defective, or because an incorrect item was sent, any applicable original shipping charge associated with that item may also be refunded.

────────────────────────

9. EXCHANGES

────────────────────────

We do not currently offer direct exchanges through our standard return process.

If you would like a different product, color, or variation, please contact us.

Where applicable, you may be asked to return the original eligible product in accordance with this policy and place a new order for the desired product.

────────────────────────

10. ORDER CANCELLATIONS

────────────────────────

If you need to cancel or modify a physical order, please contact us as soon as possible at:

support@maisonmanifeste.com

Physical orders may be submitted to our fulfillment network shortly after payment is confirmed.

Once an order has entered the fulfillment or shipping process, we cannot guarantee that it can be modified or cancelled.

If your order can no longer be cancelled, you may request a return after delivery, subject to the eligibility requirements described in this policy.

────────────────────────

11. UNAUTHORIZED RETURNS

────────────────────────

Please do not send products to any Maison Manifeste business, registration, or contact address unless we have specifically provided that address in your return instructions.

The appropriate return destination may vary depending on how your order was fulfilled.

Returns sent without authorization, without required return documentation, or to an incorrect address may not be identifiable or processable.

Always contact us before returning a physical product.

────────────────────────

12. CONSUMER RIGHTS

────────────────────────

This policy describes Maison Manifeste's standard return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

Where applicable consumer protection laws provide you with additional or mandatory rights, those rights will continue to apply.

────────────────────────

13. CONTACT INFORMATION

────────────────────────

For questions regarding a return, refund, cancellation, damaged product, digital purchase, or existing order, please contact:

Maison Manifeste

Email: support@maisonmanifeste.com

Please include your order number when contacting us regarding an existing order.